Refund Policy
Last updated April 19th, 2025
You may reach out to our support team at business@jalapenolabs.io within 30 days of your purchase or the most recent payment to submit a written email request for a refund.
We are unable to issue refunds on anything older than 30 days.
When contacting our support team please provide the following information:
- The dollar amount of the payment.
- The date of the payment.
- The last 4 digits of the card that is on file.
- Contact us from your Jalapeno Labs account email or the email used at purchase.
If you have purchased a “hard good” (for example, a book or other tangible product) from Jalapeno Labs or any related brands, you may receive a limited refund if you comply with the following conditions (unless otherwise specified):
- The hard goods must be returned to Jalapeno Labs in like-new, or re-sellable condition, as determined in Jalapeno Labs’ sole, reasonable discretion.
- You must return the hard goods to Jalapeno Labs immediately, according to the shipping and other instructions you will receive by email after requesting a refund;
- Your request for a refund must be made within thirty (30) days of your purchase;
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